Reasons To Choose Falcon Tech Solutions

Offshoring parts of your business can lead to huge savings and free up your time to focus on what’s most important. But when it comes to the value you get from an offshore provider, there’s a lot more to consider than just the price.

Transparent fees, with everything you need

usiness is about risk mitigation. Understanding the risks and making an informed decision.

So when comparing the value of offshoring providers, you definitely need to consider more than just their quoted costs. Even if two providers charge exactly the same total monthly fees, the value each delivers will vary wildly depending on their location, office fit-out, IT infrastructure and operational capability. There may even be a vast difference in the experience and capabilities of the staff they recruit for you.

So it pays to compare the details to ensure there are no unforeseen risks. Here are the factors to consider when choosing an offshoring provider:

  • Fees & inclusions
  • Infrastructure
  • Facilities
  • Location
  • Recruitment process
  • Recruitment & HR capability
  • Employee engagement
  • Control & scalability
  • Quality
  • Track record & financial stability

Let’s take a look at each of these important features in more detail, so you can evaluate the Falcon Tech Solutions model, and judge for yourself why it pays to partner with the strongest offshoring provider in the Pakistan

State-of-the-art facilities

Our offices are located in purpose-built business process outsourcing (BPO) hubs. We’ve invested in state-of-the-art office fit-outs that are regarded as class-A facilities, with everything you’re used to seeing in a modern, big-city office: the latest computers, ergonomic workstation furniture, on-site cafés, and even onsite nurses and medical centers. Indeed, many of our clients are surprised that their offshore staff are based in offices that surpass their onshore office space!

Take a virtual tour of our state-of-the-art premises. Or better yet, come take a look in person and really get to know us! We’d love to give you a personal tour.

You’re involved in the recruitment process

No one knows your business like you do, which is why you’re involved in the recruitment process from start to finish. We do the heavy lifting to shortlist candidates with the right skills. Then you choose the strongest talent with the personality and work style that suit your business.

So you get the control and choice you need, without the hassle of sifting through piles of applicants.

  1. We get to know your company, your onshore business objectives and the objectives of the offshore role(s).
  2. You provide a detailed job description including qualifications, skills, prior experience, responsibilities, personality traits and work style.
  3. We analyze the job description and research the role. We provide a transparent cost sheet specific to the Philippines labor market, for you to make an informed commercial decision. (Most of our customers save approximately 70% on salaries when compared with recruiting the same skills and experience onshore.)
  4. When you’re ready, we make a formal engagement to begin the recruitment process.
  5. We run a sophisticated, multi-channel recruitment process to advertise and attract the strongest candidates from the pool. This process can include your own custom assessments if you required.
  6. We interview candidates and create a shortlist of the best talent.
  7. You interview your favorites to determine who will be the best fit for your business. You’re welcome to conduct multiple rounds of interviews with different stakeholders.
  8. Once you’ve selected your favorite candidate, we make a formal offer on your behalf and negotiate their start date.
  9. We complete the candidate’s induction to Falcon Tech Solutions, which includes assigning your new employee a workstation, and introducing them to the facilities and policies.
  10. Then it’s over to you for company-specific and role-specific training.

This process typically takes about 6-8 weeks. Then you can settle in and get to know your new superstar, knowing that you’ve made the right choice for your business.

Track record & financial stability

Falcon Tech Solutions has been providing offshoring services since 2006. In fact, we pioneered this particular offshoring model in the Philippines, and we’re still the country’s largest and most experienced provider, with 700+ active clients and 9,000+ employees in 13 state-of-the-art offices across Manila, and 1 office in Sydney, Australia.

Plus we’re backed by a large, Australian group, the Probe CX. Obviously this means we’re financially stable, and here for the long haul. The BPO industry is still quite new, with more than its fair share of startup BPOs run by opportunistic expats with little experience and no financial means. In fact, it’s worth remembering that quite a number of small companies like these have gone under, in the last decade, taking down their clients’ offshore operations with them. With Falcon Tech Solution, you can rest easy in the knowledge that this will never happen.