Falcon Tech is one of Pakistan’s premier outsourcing companies, which offers contact center, accounting and IT outsourcing services. Falcon Tech Solution was incorporated in 2018 and ever since have been offering services to MNCs, FMCGs and Government Sector entities.

The practice of contracting a work process or processes to an external service provider is known as Business Process Outsourcing (BPO). This is a proven business model world over and helps organizations get desired results, through well-established outsourcing models. It can encompass a single process or complete functional outsourcing, which give our customers complete control over entire outsourcing process. From inbound customer care helpline, to complete contact center outsourcing, including social media handling, from simple bookkeeping to complete monthly management accounts,  from IT support to complete IT management services, outsourcing covers operations of core or specific functions handled by an outsourcing partner.

Falcon Tech specializes in three core areas of outsourcing: Contact center, including social media accounts handling, Bookkeeping and Accounting outsourcing, IT functional outsourcing. Falcon Tech Solutions covers core back-office services through these three specialized domains.

Falcon Tech has redundant IT infrastructure, including a TIER III equivalent data-center to support 24/7 operations of its customers. With connectivity to power redundancy, Falcon tries to ensure it can support its customers with minimal or no disruption to their businesses.

At Falcon, we take data confidentiality very seriously and confidentiality clauses form integral part of our service contracts. We have signed non-disclosure/confidentiality and service level agreements with all of our customers.

Inbound marketing differs from outbound marketing in many ways. Outbound marketing is approaching consumers with offers that tempt them to buy your goods; inbound marketing focuses on generating and sharing content that lures users to your website.