Services

Your partner for distinct competitive advantage. Outsource your processes and functions to Falcon Tech, so you can concentrate on building key pillars of your business.

Customer CX

Customer Support

Email / Chat Support

Back Office Support

Back Office Out-Sourcing

E-commerce Support

Tele Sales

Technical Support

Virtual Assistance

Acct. & Bookkeeping Management

Lead Generations

Software Services

IT Outsourcing

Falcon, Tech IT Outsourcing Services enable businesses to manage their technology needs in an entirely hassle free manner. While it can be quite expensive to maintain a regular IT department, you can reduce costs up to 40% or more by acquiring IT outsourcing and management services, which will be scalable as your business needs grow.

Contact Center

The Falcon Tech Solutions Contact Center Solutions team is equipped with latest VOIP platform and works as an extension of our customer’s support team. This helps Falcon tech deliver a seamless service, yet be an independent channel for our customer’s customers.

Account Outsourcing

Falcon, Tech offers customized accounting solutions to cater to your business needs regardless of your business size. From day-to-day bookkeeping to periodic/monthly management reporting, you will have the pulse of your business in your hand. With an online accounting platform accessibility, you can access any accounting record through a secure internet connection. At Falcon Tech, we practice privacy, confidentiality and professional ethics in everything we do.

Frequently Asked

Questions

What is Falcon Tech all about?

Falcon Tech is one of Pakistan’s premier outsourcing companies, which offers contact center, accounting and IT outsourcing services. Falcon Tech Solution was incorporated in 2018 and ever since have been offering services to MNCs, FMCGs and Government Sector entities.

What is BPO Outsourcing?

The practice of contracting a work process or processes to an external service provider is known as Business Process Outsourcing (BPO). This is a proven business model world over and helps organizations get desired results, through well-established outsourcing models. It can encompass a single process or complete functional outsourcing, which give our customers complete control over entire outsourcing process. From inbound customer care helpline, to complete contact center outsourcing, including social media handling, from simple bookkeeping to complete monthly management accounts,  from IT support to complete IT management services, outsourcing covers operations of core or specific functions handled by an outsourcing partner.

What are the services that Falcon Tech offers?

Falcon Tech specializes in three core areas of outsourcing: Contact center, including social media accounts handling, Bookkeeping and Accounting outsourcing, IT functional outsourcing. Falcon Tech Solutions covers core back-office services through these three specialized domains.

Do you have the infrastructure and technology in place to support my business processes needs?

Falcon Tech has redundant IT infrastructure, including a TIER III equivalent data-center to support 24/7 operations of its customers. With connectivity to power redundancy, Falcon tries to ensure it can support its customers with minimal or no disruption to their businesses.

Do you sign non-disclosure agreements and service level agreements?

At Falcon, we take data confidentiality very seriously and confidentiality clauses form integral part of our service contracts. We have signed non-disclosure/confidentiality and service level agreements with all of our customers.

What is inbound and outbound marketing?

Inbound marketing differs from outbound marketing in many ways. Outbound marketing is approaching consumers with offers that tempt them to buy your goods; inbound marketing focuses on generating and sharing content that lures users to your website.

We're Here To Help!

Office

228-C PIA Main Boulevard (PIA Housing Society) Near UMT University, Johar Town, Lahore, 54770

Hours

M-F: 6pm – 3am
S-S: Closed

Call Us

0324-4096762